Mostafa Agency respects the privacy of visitors, prospective clients and clients. This policy explains the types of information we may process, why we need it, when it may be shared and how to contact us about your data.
1. Information we collect
Information may include your name, company name, email, phone number, inquiry, proposal, project files, correspondence, invoice details and transaction status. Technical information such as IP address, device and browser type, site interactions, security logs or cookies may be collected depending on enabled website features. Please do not submit card credentials or sensitive passwords via ordinary forms.
2. Where information comes from
We receive information when you complete a form, contact us, contract for services or communicate with our team. Limited information may also come from systems you authorize us to access or service providers involved in carrying out your request.
3. How information is used
We process relevant information to answer inquiries, provide quotes, perform contracts, support clients, manage invoices and payments, investigate complaints, maintain security and fulfill legal obligations. Website analytics, where activated, may help improve usability and service performance. Marketing communications are sent only where an appropriate legal basis exists, with applicable opt-out options.
4. Legal grounds
Depending on the context, processing may be necessary to take requested steps before a contract, perform a contract, satisfy legal requirements, pursue legitimate and lawful interests or act on consent where required. Consent-based processing can be withdrawn prospectively where applicable.
5. Payment information
Payments may be handled through XPay, bank transfers or authorized payment links. Full payment-card details are submitted to the relevant payment provider rather than requested by our email or WhatsApp. We may receive only necessary transaction records such as amount, date, reference and payment status for invoicing and reconciliation.
6. Service providers and disclosure
Information may be shared where necessary with hosting, email, backup, project management, analytics and payment providers subject to their responsibilities, or disclosed to competent authorities where legally required. We do not sell personal information to marketing brokers. The precise services involved may vary by project and enabled website tools.
7. Cookies and analytics
Essential cookies may support website functionality and security. Optional analytics or advertising technologies, if enabled, may use cookies or similar identifiers. Browser controls can restrict cookies, although some features may stop working. Consent choices will be provided where required by applicable law.
8. Storage and retention
Information is kept only as needed for the relevant service, valid accounting or legal records, dispute management or an otherwise justified purpose. Retention periods vary by record and legal obligation. Data is deleted or de-identified when no longer necessary and legally permissible.
9. Safeguards
We seek proportionate measures such as controlled access, updates, suitable secure communication and backups. No internet system is entirely risk-free; security incidents are assessed and handled under applicable obligations.
10. Your rights
Subject to applicable law, you may request access, correction, deletion, restriction or objection, or withdraw consent where relevant. We may verify identity and retain legally required records. Email info@mostafa-agency.com with the subject “Privacy Request” and explain the information or action requested.
11. Third-party links and transfers
External websites operate under their own policies. Some technical services may involve processing outside Egypt; any relevant international transfer is handled in accordance with applicable obligations and suitable safeguards. This policy does not control independently operated third-party websites.
12. Updates and inquiries
We may update this policy when legal requirements or our website practices change, publishing the current version here. For inquiries, contact info@mostafa-agency.com or +201090852850.
Last updated: 22 October 2026