This policy explains how to request cancellation or termination of a Mostafa Agency project or ongoing service. Project-specific written agreements determine notice, billing periods and handover arrangements, subject to mandatory legal rights.
1. Submitting cancellation
Email info@mostafa-agency.com with your name, project or invoice number, service to be canceled and requested effective date. Use the contracting email address where possible to help verify authorization. A phone call alone may not satisfy a written notice requirement in your contract.
2. Before commencement
When no service has started, we assess any refundable payment under the Refund Policy. Genuine third-party expenses already authorized and irrevocably committed will be itemized to the extent legally chargeable.
3. During a project
Once cancellation is acknowledged, new stages are not started unless necessary to protect the client’s systems or data. We assess completed work, outstanding milestones, transferable deliverables and sums payable or refundable and provide a settlement statement.
4. Recurring and subscription services
The particular service agreement specifies renewal dates, included service periods and any required notice for marketing retainers, social media management, hosting or maintenance. We explain the service stop date and the likely operational impact, and do not apply undisclosed renewals.
5. Advertising campaigns
Management fees and platform ad budgets are distinct. Fees owed to advertising platforms and spend already consumed may not be recoverable. We clarify any remaining balances and whether platform rules permit transfer or refund.
6. Domains, hosting and external tools
A domain or hosting account may remain active or renew directly with its outside provider after our management ends. We clarify renewal ownership, transfer arrangements and service expiry where known. Please arrange replacement hosting before terminating a service that runs your website or email.
7. Handover and access
Following settlement of legally payable obligations, we hand over client-owned outputs, agreed account access and available materials according to the contract. We coordinate backups, transfer assistance where contracted and removal of unnecessary team permissions. Records may be retained where required under our Privacy Policy.
8. Cancellation by the Agency
Material breach, illegal requests or nonpayment following suitable notice may lead to suspension or termination. We explain the grounds and fair financial and operational consequences in accordance with the agreement and applicable law.
9. Questions and disputes
If you believe our settlement misstates performed work or cancellation follows a service failure, send supporting information for review. Nothing here excludes a remedy guaranteed by applicable law.
Last updated: 22 October 2026